All delivery orders placed online must contain the correct delivery address, as well as the phone number with which our delivery drivers can get a hold of the customer. Be advised that any and all orders that are placed are non-refundable in the event that the customer is unreachable during or at the time of delivery. In the event of an online customer input error, involving the delivery destination address or contact information, Hibachi Box will resend the food but the customer will be held responsible for the payment of a secondary delivery fee. Hibachi Box is located in Richmond, VA, and will not refund online pickup/takeout/delivery
orders placed unintentionally by customers residing in locations beyond a reasonable distance.